Plans and Pricing

Select your plan type

Aveo Connect Bundles

Choose the bundle that fits with how you choose to connect with friends, family and the wider world.

Special Entertainment Bundle

If you want a great starter pack, with a bit of phone, Internet and Foxtel, look no further.

Additional Services

If a bundle is not for you, and you need only a home phone, only a FOXTEL service or only a home monitoring service, we have a plan for you also.

The ideal home-phone plan that takes care of your line rental and call costs.

Professional Setup
Free Tech Tutorial
(valued at $300)

Broadband
10Mbps typical evening speed (7pm – 11pm)

Data Allowance
100GB

Included Calls
Local Only

$60

Per month for 12 months

Min cost is $819
incl. a $99 setup fee.

Small Bundle PLUS FOXTEL Standard from Aveo Connect:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

+ $45

Per month for 12 months

Min. cost is $540
For existing FOXTEL subscribers

Min cost is $739
incl. a $199 setup fee for new subscribers


$105TOTAL

Per month

Small Bundle PLUS FOXTEL Platinum from Aveo Connect:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $89

Per month for 12 months

Min. cost is $1068
For existing FOXTEL subscribers

Min cost is $1243
incl. a $175 setup fee for new subscribers


$168TOTAL

Per month

Min total cost is $3238

Ideal if you're not a big talker but love to browse the web.

Professional Setup
Free Tech Tutorial
(valued at $300)

Fast Broadband
21Mbps typical evening speed (7pm – 11pm)

Data Allowance
500GB

Included Calls
Local & National

$80

Per month for 12 months

Min cost is $1,059
incl. a $99 setup fee.

Medium Bundle PLUS FOXTEL Standard from Aveo Connect:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

+ $45

Per month for 12 months

Min. cost is $540
For existing FOXTEL subscribers

Min cost is $739
incl. a $199 setup fee for new subscribers


$125TOTAL

Per month

Medium Bundle PLUS FOXTEL Platinum from Aveo Connect:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $89

Per month for 12 months

Min. cost is $1068
For existing FOXTEL subscribers

Min cost is $1243
incl. a $188 setup fee for new subscribers


$188TOTAL

Per month

Min total cost is $3619

An extra speed kick for heavy internet users.

Professional Setup
Free Tech Tutorial
(valued at $300)

Superfast Boradband
50Mbps typical evening speed (7pm – 11pm)

Data Allowance
Unlimited

Included Calls
Local, National & Australian Mobiles

International Calls
to 35 countries

$130

Per month for 12 months

Min cost is $1,659
incl. a $99 setup fee.

XLarge Bundle PLUS FOXTEL Standard from Aveo Connect:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

+ $45

Per month for 12 months

Min. cost is $540
For existing FOXTEL subscribers

Min cost is $739
incl. a $199 setup fee for new subscribers


$175TOTAL

Per month

XLarge Bundle PLUS FOXTEL Platinum from Aveo Connect:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $89

Per month for 12 months

Min. cost is $1068
For existing FOXTEL subscribers

Min cost is $1243
incl. a $175 setup fee for new subscribers


$238TOTAL

Per month

Min total cost is $4819

Entertainment Bundle

Professional Setup

Free tech tutorial
(Valued at $300)

Broadband

Up to 12 mbps download

Data Allowance

100GB

Phone

Landlines Included

Call Charges

Low call rates

Foxtel

Standard Foxtel from Aveo
Connect included

$100

Per month for 12 months

Min cost is $1,299 incl. a $99 setup fee for existing subscribers to Foxtel.

Min cost is $1,399 incl. a $199 setup fee for new subscribers to Foxtel.

The perfect plan if you prefer to connect the old fashioned way.

HOME PHONE PLANS

 

Standard

Included Calls: Local Only

$40

per month for 12 months

Min cost is $579

incl. a $99 setup fee for new subscribers

 

Unlimited

Included Calls: Local, National, Australian Mobiles

International calls to top 5 destinations

$60

Per month for 12 months

Min cost is $819
incl. a $99 setup fee

Ideal if you're not a big talker but love to browse the web.

HOME BROADBAND PLANS

 

Standard

Speed
Fast up to 25 mbps downloads.

Data allowance 500 GB

$60

Per month for 12 months

Min cost is $819
incl. a $99 setup fee.

Unlimited

Speed
Superfast up to 100 mbps downloads.

Data allowance unlimited.
$90
Per month for 12 months.
Min cost is $1,179
incl. a $99 setup fee.

ENHANCED MONITORING PLAN

 
Upgrade to Wellness Hub

Maintain access to onsite carer

Talk to an operator 24/7 in an emergency

Immediate ambulance called if you have a fall

After hours doctor service on request

For added peace of mind, battery back-up and mobile line back-up

Supports other wellness services

$20

Per month for 24 months

 

$500

Wellness Hub device and set up charge

Min cost is $980
 

FOXTEL FROM AVEO CONNECT

 

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

Standard

An exclusive package of more than 25 most watched channels including sport.

$55

per month for 12 months

Min cost is $660
for existing Foxtel subscribers

Min cost is $859
incl. a $199 setup fee for new subscribers

Platinum

An exclusive package of more than 90 channels, the ultimate experience.

$99

per month for 12 months

Min cost is $1188 for existing Foxtel subscribers and for new subscribers.

Broadband Speeds

We offer 3 tiers of speed

  1. Broadband:   A basic speed to cover essentials.  Suited to a small household with one or two devices and little or no video use.  A great place to start.  Typical evening speed of 10Mbps 7pm-11pm.
  2. Fast Broadband:   A good choice for most households.  Suits a small household where you browse, download, watch and play across multiple devices.   Typical evening speed of 21 Mbps 7pm-11pm.
  3. Superfast Broadband:   Our fastest option.  If you work or study from home, or watch plenty of internet TV or play games, this will suit you.  Typical evening speed of 50Mbps 7pm – 11pm. 

 

Factors which may affect your speed are:

  • NBN infrastructure.  For example, the length and quality of copper cabling used in NBN™ FTTN/FTTB has a significant impact on performance.  In this instance, speeds may need to be confirmed when the service is active.
  • Coexistence period.  NBN™ FTTN/FTTB services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.
  • Quality and capability of hardware.  This can include modems, WiFi routers and Ethernet or phone cables.
  • Wifi signal interference.  E.g. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable.
  • Number of connected devices.  When too many devices share the same bandwidth, data flow is limited
  • Network congestion.  For example, when speeds slow during peak traffic in the evenings.
  • Which content is being accessed.  There may be insufficient server capacity or other issues affecting a specific website or online game

 

Things You Need to Know

 

Availability: Aveo Connect plans are available initially in a limited number of Aveo villages. You can “Check Availability” above.

 

Choice of Technology: Aveo Connect plans are delivered on the most appropriate technology. That technology may be VDSL2, DOCSIS, FTTH, ADS2 or other common technologies. Aveo Connect plans are delivered on carrier grade networks of our choice. That network may be the NBN network or a network operated by another carrier.

 

Acceptable Use: Our unlimited plans are subject to an Acceptable Use Policy. Details of our Acceptable Use Policy are available in our “Terms and Conditions” below.

 

Fax and Third Party Alarm Services: We cannot guarantee that other supplier’s back to base alarms, fax machines or EFTPOS will work on the Aveo Connect Phone service. Of course, your personal emergency response service over the Enhanced Monitoring Service will work.

 

Power failures: Please be aware that in the event of a power outage your Phone and Internet services will not work however your Wellness Hub and the Enhanced Monitoring service it supports will continue to work, for up to 40 hours, because it has a failover battery and mobile network connectivity.

 

Excluded Calls: Many call types are included in Aveo Connect Plans. You can check which call types are included and which are excluded above and by clicking on “Critical Information Statements” below. In all our plans, excluded call types include calls to international mobiles and calls to 1300, premium rate (e.g. 1900) and directory assistance (e.g. 12345). You can check the call rates on these call types by clicking on “Terms and Conditions” below.

 

Managing Your Spend: Some of our internet plans include unlimited data (E.g. L and XL Bundle, subject of course to our Acceptable Use Policy). For our other internet plans, we offer you tools to help monitor and manage your data usage in your member portal. You check out these tools by clicking “Member Login” above. We also offer ways of managing calls to the excluded call types. For example, we can bar certain call types, or apply call charge spend limits on your service. Contact support if you would like us to do this.

 

Our Network: Your service is provided using the network operated by the licensed telecommunications carrier, Frontier Networks Pty Ltd. Nevertheless, we are responsible for the service that we are providing to you, and we will be there to help in case you have any feedback or wish to complain.

 

Paying Us: We will bill you monthly, in advance for subscription fees, and in arrears for usage fees. Your bill will be emailed to you. If a paper bill is required to be mailed to you, a charge of $2.20 will apply each month for a standard summary invoice. Your payment options include direct debit credit card and Bpay. Accounts paid with Visa or Mastercard incur a surcharge of 2.0% and accounts paid with Diners or American Express incur a surcharge of 4.0%.

 

Financial Hardship: Our financial hardship policy is available by clicking on “Aveo Connect Customer Policies” below.

 

Hardware and Warranties: Where we supply modems and home monitoring devices, such as the Wellness Hub, we continue to own these devices. We are responsible for replacing them when they fail, absent misuse by you of the device. Where we supply telephone handsets, we offer a 12 month warranty on defects in addition to any manufacturer or statutory warranties. You are most likely also entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.

 

Dealing with Us: If you would like to appoint an authorized representative who deals with us on your behalf, of if you wish to use an advocate, please contact us at Support. If you wish to appoint an authorized representative, please use the form available by clicking on “Customer Policies” below.

 

Feedback and Complaints: We are genuinely here to help! Please feel to contact us, or your village manager, with your feedback (good and bad) and complaints. A summary of our complaint handling process is available by clicking on “Aveo Connect Customer Policies” below.